At Grace&Luxco, we believe the experience of shopping for premium fashion and smart essentials should continue from the moment you place your order until it arrives at your door. Our Shipping & Delivery Policy is designed to provide clear expectations, reliable service, and a smooth delivery experience for every customer.
We currently serve customers across the United States and work with trusted fulfillment and shipping partners to ensure your orders are processed and delivered as efficiently as possible.
Order Processing
Once your order has been successfully placed and payment has been confirmed, our team begins preparing it for shipment.
Orders are generally processed within 1–3 business days.
During promotional events, holidays, seasonal periods, or periods of unusually high demand, processing may take a little longer.
You will receive an order confirmation after your purchase and shipping information once your order has been dispatched.
Shipping Times
Estimated delivery time within the United States is generally:
5–10 business days after shipment
Please understand that delivery estimates are provided as general guidelines and are not guaranteed delivery dates.
Actual delivery times may vary depending on your location, carrier operations, weather conditions, holidays, and other circumstances beyond our control.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation containing available tracking information.
Tracking updates may take some time to appear after the package has been handed over to the carrier.
If your tracking information does not update immediately, we recommend allowing a reasonable amount of time for the carrier's system to register the shipment.
Delivery Address
Customers are responsible for providing complete and accurate shipping information during checkout.
Please carefully review your:
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Full Name
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Street Address
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Apartment, Suite, or Unit Number
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City
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State
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ZIP Code
Grace&Luxco cannot be held responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping information after placing an order, please contact us as quickly as possible. We will make reasonable efforts to assist before the order is shipped.
Shipping Delays
While we work with trusted shipping partners to provide dependable delivery, occasional delays may occur due to circumstances outside our control.
These may include:
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Severe weather
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Carrier delays
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Public holidays
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High seasonal demand
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Transportation disruptions
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Incorrect address information
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Operational issues
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Other unforeseen circumstances
If your order is delayed, please allow additional time for delivery before contacting our support team. We will be happy to assist with available shipment information.
Lost or Missing Packages
If your tracking information shows that a package has been delivered but you cannot locate it, we recommend checking:
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Your front door or mailbox
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Around your property
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With household members
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With neighbors
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Any designated delivery location
You may also contact the carrier directly for additional delivery information.
If you still cannot locate your package, please contact Grace&Luxco Customer Support at:
Please include your Order Number so our team can review the situation and assist you as efficiently as possible.
Damaged Packages
We take care in preparing orders for shipment. However, if your package arrives visibly damaged, please contact us as soon as possible.
For damaged or defective merchandise, please provide:
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Your Order Number
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A description of the issue
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Clear photographs of the product
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Photographs of the shipping packaging, if applicable
Our team will review the information and work with you toward an appropriate resolution in accordance with our Returns & Refund Policy.
Shipping Costs
Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.
Shipping costs may vary depending on the order, destination, promotional offers, and shipping method available at the time of purchase.
Order Changes & Cancellations
If you need to change your shipping address or cancel an order, please contact us as soon as possible after placing your order.
We will make reasonable efforts to accommodate requests before an order enters processing or shipment.
Once an order has been processed or dispatched, changes or cancellations may no longer be possible.
Our Delivery Commitment
At Grace&Luxco, our goal is to make every stage of your shopping journey feel refined, reliable, and effortless.
From carefully preparing your order to providing shipping updates and responsive customer support, we strive to deliver the level of service expected from a premium fashion and smart lifestyle store.
We appreciate your patience and understanding when circumstances outside our control affect delivery times.
Contact Us
If you have questions regarding shipping, delivery, or an existing order, please contact our Customer Support team.
Grace&Luxco
Email:
sales@graceandluxco.com
Market:
United States
We aim to respond to customer inquiries within 24–48 business hours.
Thank you for choosing Grace&Luxco. We appreciate your trust and look forward to delivering a premium shopping experience from checkout to your doorstep.