At Grace&Luxco, we want you to feel confident every time you shop with us. We carefully curate our fashion and smart lifestyle collection with quality, style, and everyday functionality in mind. If your purchase doesn't meet your expectations, our goal is to make the return process clear, straightforward, and convenient.
Please review the following policy before requesting a return.
30-Day Return Policy
We accept eligible returns within 30 days of delivery.
To qualify for a return, the item must:
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Be returned within 30 days of the delivery date.
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Be unused and in its original condition.
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Be free from stains, odors, damage, or signs of wear.
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Include original packaging, tags, accessories, and other included components.
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Be returned in a condition suitable for resale.
Items that do not meet these requirements may not be eligible for a refund.
Items That Cannot Be Returned
Certain products may be excluded from our standard return policy due to hygiene, personalization, or product-specific considerations.
These may include:
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Used or worn products.
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Products damaged after delivery through customer use.
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Personalized or customized products.
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Gift cards.
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Digital products or downloadable items.
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Final-sale or clearance items where specifically identified.
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Items returned without prior return authorization.
If you are unsure whether your item qualifies, please contact us before sending it back.
Damaged, Defective, or Incorrect Items
We carefully inspect and prepare orders before shipment. However, if you receive an item that arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.
Please provide:
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Your Order Number
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A description of the issue
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Clear photographs of the product
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Photographs of the original packaging, if applicable
Our team will review the information and determine the appropriate resolution, which may include a replacement, exchange, or refund.
How to Request a Return
Please contact Grace&Luxco before sending any product back.
To start a return request, email:
Please include:
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Full Name
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Order Number
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Product Name
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Reason for the return
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Photos or supporting information, if applicable
Once your request has been reviewed and approved, we will provide the appropriate return instructions.
Please do not send returns to an address obtained from a third party or without authorization, as this may delay the processing of your return.
Return Shipping Costs
Unless an item was received damaged, defective, or incorrect due to an error on our part, return shipping costs are generally the responsibility of the customer.
If the return is the result of an error made by Grace&Luxco or a confirmed product defect, we will work with you to determine an appropriate solution.
For your protection, we recommend using a shipping method that provides tracking when returning an item.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved:
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The refund will generally be issued to the original payment method.
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Return inspection may take 2–5 business days after the returned item is received.
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Your bank or payment provider may require additional processing time before the funds appear in your account.
The exact timing of the refund may vary depending on your payment provider or financial institution.
Exchanges
If you receive an incorrect, damaged, or defective product, we may offer an exchange when the requested item is available.
For size, style, or product changes, exchange availability may depend on inventory at the time your request is processed.
If an exchange is unavailable, an alternative resolution may be offered in accordance with this policy and applicable consumer protection requirements.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate cancellation requests before your order enters processing or shipment.
Once an order has been processed or dispatched, cancellation may no longer be possible and the standard return process may apply.
Sale & Promotional Items
Products purchased during special promotions, clearance events, or marked as final sale may have different return conditions.
Any applicable restrictions will be clearly indicated on the relevant product or promotional information.
Our Commitment
At Grace&Luxco, we believe that a premium shopping experience extends beyond the checkout page.
We are committed to handling every return request with professionalism, transparency, and care. Our goal is to provide fashion and smart lifestyle products that you can enjoy while maintaining the level of service you expect from a premium online store.
We value your trust and will always strive to make the return and refund process as smooth as possible.
Contact Us
For questions regarding returns, refunds, exchanges, or order concerns, please contact:
Grace&Luxco
Customer Support Email
sales@graceandluxco.com
Market
United States
Response Time
Within 24–48 business hours
When contacting us regarding an existing order, please include your Order Number so we can assist you more efficiently.
Thank you for choosing Grace&Luxco. We appreciate your trust and look forward to providing you with a refined, reliable, and enjoyable shopping experience.