At Grace&Luxco, we respect your privacy and are committed to protecting the personal information you provide when shopping with us. We believe a premium shopping experience should be built on trust, transparency, security, and responsible handling of customer information.
This Privacy Policy explains how Grace&Luxco collects, uses, stores, and protects your information when you visit our website, place an order, communicate with our team, or use our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that is necessary to process your orders, provide customer support, improve our services, and maintain a secure shopping environment.
Personal Information
When you place an order, contact us, or interact with our website, we may collect:
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Full Name
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Email Address
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Shipping Address
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Billing Address
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Phone Number
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Order Details
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Payment and transaction information
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Customer service communications
Payment transactions are processed through secure third-party payment providers. Grace&Luxco does not store your complete credit or debit card information.
Automatically Collected Information
When you browse our website, certain information may be collected automatically, including:
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IP Address
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Browser Type
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Device Information
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Operating System
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Pages Viewed
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Website Activity
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Referral Information
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Cookies and similar technologies
This information helps us understand how visitors interact with our website and allows us to improve performance, functionality, and security.
2. How We Use Your Information
Grace&Luxco may use collected information to:
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Process and fulfill your orders.
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Confirm payments and transactions.
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Arrange shipping and delivery.
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Provide order updates.
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Respond to customer inquiries.
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Process returns, refunds, and exchanges.
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Improve our website and product selection.
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Personalize your shopping experience.
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Prevent fraud and unauthorized activity.
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Maintain website security.
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Send promotional communications when you have opted in.
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Comply with applicable legal and regulatory requirements.
We aim to collect and use only the information reasonably necessary for these purposes.
3. Cookies & Similar Technologies
Grace&Luxco may use cookies and similar technologies to improve your browsing and shopping experience.
Cookies may help us:
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Remember shopping cart contents.
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Save customer preferences.
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Understand website traffic.
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Analyze website performance.
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Improve website functionality.
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Provide relevant content.
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Support website security.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some areas of our website.
4. How We Share Your Information
Your privacy matters to us. Grace&Luxco does not sell or rent your personal information to third parties.
We may share limited information with trusted service providers when necessary to operate our business, including:
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Payment processors
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Shipping and delivery providers
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Website hosting services
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Customer support providers
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Order management services
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Analytics providers
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Fraud prevention and security services
These providers may access only the information reasonably necessary to perform their services.
5. Data Security
We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.
We may use appropriate technical, administrative, and organizational safeguards to help protect customer information.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. We encourage customers to use secure devices and protect any account credentials associated with their purchases.
6. Data Retention
We retain personal information only for as long as reasonably necessary to:
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Complete and document transactions.
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Provide customer service.
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Process returns and refunds.
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Maintain appropriate business records.
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Resolve disputes.
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Prevent fraud and unauthorized activity.
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Meet legal and regulatory obligations.
When information is no longer required, it may be securely deleted, anonymized, or otherwise handled in accordance with applicable requirements.
7. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.
These may include the right to:
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Request access to personal information we hold about you.
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Request correction of inaccurate information.
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Request deletion of certain personal information.
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Withdraw consent for marketing communications.
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Request information about how your information is processed.
If you wish to exercise an applicable privacy right, please contact our Customer Support team.
8. Marketing Communications
If you voluntarily subscribe to Grace&Luxco promotional communications, we may send you information about:
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New products
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Special offers
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Promotions
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Seasonal collections
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Store updates
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Other relevant news
You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the message or by contacting us directly.
9. Third-Party Websites & Services
Our website may contain links to third-party websites, applications, or services.
Grace&Luxco is not responsible for the privacy practices, security, content, or policies of independent third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
10. Children's Privacy
Our website is intended for general consumers and is not designed to knowingly collect personal information directly from children under the age of 13.
If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to remove it where required.
11. Updates to This Privacy Policy
Grace&Luxco may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.
Any updated version will be published on this page. We encourage customers to review this policy periodically to remain informed about how their information is handled.
12. Contact Us
If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us.
Grace&Luxco
Customer Support Email
sales@graceandluxco.com
Market
United States
Our Commitment to Privacy
At Grace&Luxco, protecting customer trust is an important part of our commitment to providing a premium shopping experience.
We are dedicated to handling customer information responsibly, maintaining appropriate security measures, and communicating transparently about our privacy practices.
Thank you for choosing Grace&Luxco. We appreciate your trust and look forward to providing you with a secure, refined, and reliable shopping experience.